Refunds and returns policy

Refunds and returns policy

The Company – Company Number 512004854 The Website – The Products – The various products displayed on the site and offered for sale. Delivery Day – The day on which the goods were delivered to the customer’s desired destination. Address for Mailing – The address specified by the orderer as the delivery address for orders. The Desired Delivery Date – The date specified by the customer as the date on which they prefer the goods to be delivered. Order Execution Day – The day on which the credit card company approved the transaction made by the customer. Business days are weekdays – Sunday through Thursday – and do not include Fridays, Saturdays, holiday eves, intermediate days of holidays, and memorial days. The terms in this regulation appear in masculine form for convenience only and address both genders. General The site serves as a virtual store for marketing and selling skincare and nutrition products and is owned and managed by the company. Customer Service: Available Sunday-Thursday from 08:00-16:00, closed on Fridays, Saturdays, and the eve of holidays. Opening hours may change during holidays and other occasions. This regulation is the legal basis for orders and browsing on the site and solely regulates the relationships between the company and the user of the site and/or the customer ordering through the site. Anyone placing an order and/or making a purchase through the site declares that by performing the action, they have read this regulation, agree to all its provisions and conditions, and will have no claim and/or demand and/or lawsuit against the site and/or the company and/or the site management and/or the company and/or any of its managers and/or employees, concerning the instructions and conditions of this regulation. The company reserves the right to change this regulation from time to time at its sole discretion without the need for prior notice and/or advance warning. Product prices include VAT as per the law. The company’s computer records alone, regarding operations carried out through the site, shall constitute prima facie evidence of the correctness of the actions. Product images displayed on the site are for illustration only and do not bind the site management. It is agreed and clarified that the company will make its best efforts to present its customers with the most accurate images possible of the products sold. The company does not commit to keeping stock of products whose images appear on the site. The company does its best to ensure that the information presented on the site will be the most complete and accurate information possible, but it is clarified that, in good faith, inaccuracies or errors may appear, and the company will not bear any responsibility arising from them or related to them. All prices on the site are listed on the products and are quoted in New Israeli Shekels. Prices include VAT, if applicable by law, and do not include shipping fees. The site management is entitled to update the product prices on the site and the shipping rates from time to time without the need for prior notice. The valid price regarding an order that has been made is the price that was published at the time of completing the ordering process (which includes submitting credit card details). If prices were updated before completing the ordering process, the customer will be charged according to the updated prices. The site management is entitled to offer promotions, benefits, and discounts on the site. The site management has the right at any time to stop these promotions, benefits, and discounts, to replace them or change them, without the need to give any prior notice about it. The terms of use of the site apply to the use of the site and the services included in it through any computer or other communication device (such as a cell phone, handheld computers, and any other digital device). They also apply to the use of the site whether through the Internet network or through any other network or communication means. When updating the shopping cart, the company reserves the right to send a reminder to the customer about the abandoned cart, by sending an email to the address entered. Registration to the site is limited to creating a single account per customer. The company reserves the right to remove duplicate accounts. Promotions and discount coupons (if there are such) apply to all products on the site except for sale items unless otherwise stated in the promotion instructions. The coupon can be redeemed for purchases on the site only. In case of returning an item that was purchased at a discount with the use of a coupon, the refund amount will be the amount paid after the discount. Registration to the Site and Ordering Products: Purchasing products will be made by a registered customer or one who chooses to connect as a guest by filling out the order form appearing on the site. It is clarified that filling in all the details is a condition for making the order. The site management will not use the customer’s details, except in accordance with the site’s privacy policy, which constitutes an integral part of these terms of use and purchase. To ensure the efficient and trouble-free execution of the order, it is important to provide all the required details on the site accurately. If incorrect details are provided at the time of placing the order, the company cannot guarantee that the products will reach their destination. If the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees. It is important to provide accurate and up-to-date details. Upon placing the order by the customer, the company will check the credit card details, and upon approval of the order by the credit card companies, a notification will be sent to the customer informing him that the transaction was indeed approved. The order details as entered by the customer in the order form and the transaction record in the company’s computers will constitute absolute and final evidence of the correctness of the operation. In case the transaction was not approved by the credit card company, the person performing the operation will receive an appropriate message about this and will be asked to provide another payment method. Approval of the purchase transaction is conditioned on the product being indeed in stock in the company’s warehouses at the requested delivery date and/or at the time of the order. However, if it was not stated that the product is out of stock and the product was not removed from the site until the time of placing the order, the company will not be obligated to sell the product, and the customer will not have any claim and/or lawsuit in this regard for any type of damage, whether direct or indirect damage caused to the customer and/or to a third party. This is subject to the site management refunding the customer any amount paid if indeed paid to the company, and/or the company canceling the charge if made. It should be clarified that there may be situations where despite a product being displayed on the site as in stock, in reality, it is out of stock and cannot be supplied – in these cases, the transaction will be canceled and the customer will not have a claim in this regard subject to the refund of the amount paid to the company by the customer. Every customer will be entitled to order a product and choose a desired destination for the shipment by updating the desired destination in the order form – the last destination for shipment updated by the customer will be stored in the company’s database as the customer’s desired destination. It is emphasized that the company is entitled not to approve an order made by a customer for any reason and at its sole discretion. Among other things, due to the following reasons (but not only):
  • If intentionally incorrect details were provided at the time of registration on the site.
  • If an act or omission was committed, damaging or potentially damaging to the site or the site management, or any third parties, including its customers, employees, and suppliers of the site management.
  • If the site’s services were used to perform an illegal act according to the laws of the State of Israel or to enable, facilitate, assist, or encourage the commission of such an act.
  • If the terms of this agreement, the terms of one of the binding documents, or the terms of any other online service offered by the site were breached.
  • If there is a financial debt to the company or to companies associated with us and the debt was not paid, although the payment deadline has passed.
  • If the credit card in the possession of the customer was blocked or restricted in any way.
After entering the payment details on the payment page, a confirmation will be sent via email about the receipt of the order details. This confirmation does not obligate the site management to supply the products, and it only indicates that the order details were received by the site management. If it turns out that the customer’s credit card is not valid, or the credit card company does not honor the transaction, or any other available electronic clearance service does not honor the charge, or the requested product is not in stock at the company, the site management will contact the customer to complete or cancel the transaction. Cancellation of Transaction and Product Return Policy The aforementioned in this section is subject to the Consumer Protection Law, 1981 (hereinafter: the Law). The orderer (and not the recipient) has the right to cancel the order made in any of the cases and under the conditions as follows: any credit will be transferred to the credit card with which the order was made only, and in accordance with the schedules of the credit card company.
  • Canceling the order before sending the package to the customer will not incur an additional charge, and the customer will be refunded the money paid for the transaction including shipping fees. A monetary refund will be given as stated in the Law.
  • In case of a transaction cancellation after the product was sent to the orderer and after the return of the goods to the company’s warehouses, a full monetary refund will be given. The payment for the shipment will be deducted from the total refund. The refund will be given provided that the product is returned unused and/or without damage and/or defect – and with the label on it as it was received. If the product is returned not as stated in this section, the orderer will not be credited (neither a monetary refund nor a credit voucher).
  • The company has the exclusive discretion regarding the condition of the returned goods.
  • It is possible to return the product – if it was not used, in its original packaging, with the labels attached to the product/s – within 14 days of receiving it.
  • The right to a monetary refund is conditioned on a period of up to a month (at the latest) from the day the transaction was made by credit.
No monetary refund will be given for products for which no monetary consideration was paid, such as promotions or gifts. The method of returning the products – there are two ways in which the customer can return the ordered products: through the site, by sending the product back at the expense of the orderer (purchaser) the products must be returned in their original packaging only, in addition, it is possible to return physically to the factory at the address that appears on the site. This is in case it is a matter of exchanging the same item. For products sold at a discount as part of a sale and the customer expressed an interest in returning them – the customer will receive a monetary credit for use on the site (credit) the value of the credit will be equal to the original amount paid. If the customer requests a monetary refund, the value of the refund will be equal to the original amount paid. Products purchased on sale are returnable up to 7 days from the date of purchase. Supply and Shipments The supply of the product to the customer is carried out by courier companies and/or self-collection, within the delivery time promised at the sale. The amount of shipping fees will appear at the end of the ordering process under the product chosen by the customer to purchase and will be charged at the time of placing the order. In the case of a transaction in installments, the shipping fees may be charged as part of the first payment. In shipments by couriers, coordination will be made in advance, before delivering the order. The company commits to packaging and sending the orders. The orders will be sent by couriers to most parts of the country within 14-21 business days. For remote settlements – settlements in the Arava, Eilat, settlements beyond the Green Line, and settlements in the Golan Heights up to 21 business days. The company cannot take responsibility for delays by the various shipping companies. The possibility of ordering from the site is limited to areas according to the delivery area map of the shipping company. The company is entitled but not obligated to provide the service also outside the delivery areas, with prior telephone coordination. Therefore, even if such an order was received and recorded in the site’s computers, the company will not be obligated to supply it. The delivery times detailed above do not apply to products that are out of stock. The order will be supplied after the purchase process is completed, provided that the order was recorded within the business hours as they are defined on the product page requested, provided that the customer has a valid credit card that can be charged and cleared in Israel, and provided that the credit card company that issued it approved the transaction made. Company Liability The company and/or the site management and/or anyone on their behalf will not be liable and will not bear any direct, indirect, consequential, or special damage caused to the user and/or the surfer and/or the orderer and/or to a third party, as a result of using or purchasing through the site, not according to this regulation – whatever the cause of action may be – including loss of income and/or prevention of profit caused for any reason, in which case the company reserves the right to cancel the specific order. If a gross error occurred in the description of the product, this will not obligate the company and/or the site management. In any case, the company will not bear any liability that exceeds the value of the purchased product and also for any damage that is not direct and/or consequential damage. The site management will not be responsible for delays in the supply of the products as a result of events that are not under its control – “force majeure” events, such as malfunctions, delays, strikes, wars, delays caused by Israel Post / courier companies / any other factor not related to the company, natural disasters, computer system malfunctions, or telephone systems that will affect the completion of the purchase process or malfunctions in the email service. The site management will do its best to supply quality products at the requested time. If the customer believes that the products he purchased through the site or the services are defective in any way, he is invited to contact customer service at the phone number 0542320340. Copyrights All intellectual property rights, including copyrights, designs, methods, and trade secrets, are the sole property of the company. These rights apply, among others, to the data on the site, including the list of products, description and design, and any other detail related to its operation. It is forbidden to copy, duplicate, distribute, sell, market, and translate any information from the site, including trademarks, images, and texts. It is forbidden to make any commercial use of the data published in the database, the list of products appearing in it, or any other details published in it, without obtaining the prior written consent of the site management. It is forbidden to use any data published for the purpose of displaying it on a site or any other service, without obtaining the prior written consent of the site management and subject to the conditions of such consent (if given). All the textual content, icons (ICONS) all information and/or display appearing on the site, including graphics, design, verbal presentation, trademarks, logo signs including their editing and presentation on the site, are the exclusive property of the company and the company owners. The site’s services should be used for lawful purposes only. It is forbidden to copy and use, or allow others to use, in any other way, contents from the site, including other websites, in electronic publications, in print publications, etc., for any other purpose. It is forbidden to operate or allow the operation of any computer application or any other means, including software types such as Crawlers, Robots, and the like, for the purpose of searching, scanning, copying, or automatically retrieving content from the site. This includes creating and using such means for creating a compilation, collection, or database containing content from the site. It is forbidden to display content from the site within a frame (Frame), whether openly or hidden. It is forbidden to display content from the site in any way – including through any software, device, accessory, or communication protocol – that changes their design on the site or removes from them any content, especially advertisements and commercial content. Privacy Policy, Information Database, and Direct Mailing The personal details provided by (hereinafter: “the registrant”) as part of filling out the registration form will be subject to the company’s privacy policy: The company will not disclose the registrant’s details, except in any of the cases detailed below: (a) if required to do so by a judicial order or by law; (b) if it receives a notification to take legal action against it due to actions performed by the registrant and in any dispute, claim, lawsuit, demand, or legal proceedings, if there will be, between the registrant and the company; (c) if the company organizes its activity within another entity – and in the case that it merges with another entity or merges its activity with the activity of another entity – the company will be entitled to transfer the registrant’s details to the other entity provided that the other entity accepts the terms of this privacy policy; (d) if a claim is raised or the company suspects that the registrant committed an act and/or omission that damages and/or could damage the company and/or anyone on its behalf and/or any third parties whatsoever; (e) if a claim is raised or the company suspects that the registrant used for the purpose of committing an illegal act and/or to enable, facilitate, assist, and/or encourage the commission of such an act; (f) if a claim is raised or the company suspects that the registrant violated any terms of the regulation and/or any agreement with the company and/or with anyone on its behalf; (g) if and to the extent required for the company’s activity, such as transferring details to employees, subcontractors, and other entities that partner or are involved in the marketing activity of the company. Registrants will have no claim or demand against the company regarding the disclosure of their details as stated and they hereby waive any claim and/or lawsuit as stated. Filling out the registration form constitutes the registrant’s consent that their details and any data produced based on analyzing these details and any information about them that came and/or will come to the company’s knowledge, will be held in one or more databases of the company or anyone on its behalf, and that this information will be used in accordance with the following purposes: (a) for marketing, advertising, sales promotion, and sales purposes and for contacting the registrant in any way including by direct mailing in any communication means deemed appropriate (including in writing, in print, by phone, text message, fax, by computerized means, or any other means); (b) for loyalty encouragement, statistical analysis, conducting surveys, and any other online use related to a marketing subject; (c) for internal needs, such as investigating complaints and/or reviews; and also (d) for mailing marketing and advertising material, including through “cookies” – such use of the registrant’s details will not be considered as an invasion of privacy. It is also agreed that such information will be considered the company’s property and the registrant hereby waives any claim regarding the use and/or ownership of such information, including waiving any claim under the Privacy Protection Law, 1981. The company will not be considered as violating the privacy obligation or invading the user’s privacy due to any information, as defined in the Computer Law, 1995, that could identify the user or track him by another, which results from the use of electronic communication means in general and computer communication in particular. The registrant confirms that they are aware that there is no legal obligation to provide their details and that the provision of the aforementioned information is done voluntarily and with their consent. The registrant hereby expressly agrees to the aforementioned use of the details they filled out and confirms that the use of them will not be considered as an invasion of privacy and will not entitle them to any remedy and/or compensation whatsoever. Registrants: (a) who object to the use of their details; or (b) who wish to remove themselves from the registered information database owned by the company; or (c) who request not to be approached through direct mailing; will notify this in writing on the company’s internet site or through the removal mechanism found in every mailing, and in such case, the company will act accordingly to the instruction given to it. Maintaining Confidentiality The company does not store credit card numbers on its computers. The company uses accepted security standards to maintain, as much as possible, the confidentiality of the information and the privacy of its customers. The strict security standards the site adheres to are designed to protect consumers, merchants, and credit card companies. The site is secured through the SSL protocol, meaning all communication between the browser (at the customer’s end) and the site (i.e., the web server hosting the pages) is encrypted so that the information transferred between the browser and the site cannot be deciphered. In other words, the ‘security’ guaranteed is the encryption of the information. Encryption is a method of ‘scrambling’ designed to mislead hostile parties and is performed by two partners: the sender scrambles and two keys are required to decrypt. The special thing about the method (such as RSA) is that one key is enough on the customer’s side to scramble and decrypt requires two. In cases that are not under control and/or resulting from force majeure, the company will not bear responsibility for any kind of damage, direct or indirect, that will be caused to the customer or anyone on their behalf, if information is lost or reaches a hostile party and/or will be used without authorization. The company commits not to use the details of the customers registered on the site except for the purposes of operating the site only, in order to enable the execution of the order and the transfer of information to the customer. The site management makes an effort to provide the customer with a proper and high-quality service. However, the site management does not guarantee that the service on the site will not be interrupted, will be provided orderly or without interruptions, will be conducted safely and without errors, and will be immune against unauthorized access to the site management’s computers, damages, malfunctions, failures, including hardware failures, software or communication lines to the site – at the site management or at any of its providers. The site management will not bear any responsibility in relation to messages that will be received or sent through the site (including messages sent to customers by other users through the site’s services), their content or any computer file that will be attached to them, the operation of any such file, its effect on the user’s computer, and any damage, loss, inconvenience, emotional distress, and the like, consequences, directly or indirectly, that will be caused to the user or to any third party due to messages received through the site’s services or sent through it. The company is entitled to stop the promotions at any time it decides. T&C Apply
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