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Refunds and returns policy
Refunds and returns policy
The Company – Company Number 512004854 The Website – The Products – The various products displayed on the site and offered for sale. Delivery Day – The day on which the goods were delivered to the customer’s desired destination. Address for Mailing – The address specified by the orderer as the delivery address for orders. The Desired Delivery Date – The date specified by the customer as the date on which they prefer the goods to be delivered. Order Execution Day – The day on which the credit card company approved the transaction made by the customer. Business days are weekdays – Sunday through Thursday – and do not include Fridays, Saturdays, holiday eves, intermediate days of holidays, and memorial days. The terms in this regulation appear in masculine form for convenience only and address both genders.
General
The site serves as a virtual store for marketing and selling skincare and nutrition products and is owned and managed by the company. Customer Service: Available Sunday-Thursday from 08:00-16:00, closed on Fridays, Saturdays, and the eve of holidays. Opening hours may change during holidays and other occasions. This regulation is the legal basis for orders and browsing on the site and solely regulates the relationships between the company and the user of the site and/or the customer ordering through the site. Anyone placing an order and/or making a purchase through the site declares that by performing the action, they have read this regulation, agree to all its provisions and conditions, and will have no claim and/or demand and/or lawsuit against the site and/or the company and/or the site management and/or the company and/or any of its managers and/or employees, concerning the instructions and conditions of this regulation. The company reserves the right to change this regulation from time to time at its sole discretion without the need for prior notice and/or advance warning. Product prices include VAT as per the law. The company’s computer records alone, regarding operations carried out through the site, shall constitute prima facie evidence of the correctness of the actions. Product images displayed on the site are for illustration only and do not bind the site management. It is agreed and clarified that the company will make its best efforts to present its customers with the most accurate images possible of the products sold. The company does not commit to keeping stock of products whose images appear on the site. The company does its best to ensure that the information presented on the site will be the most complete and accurate information possible, but it is clarified that, in good faith, inaccuracies or errors may appear, and the company will not bear any responsibility arising from them or related to them. All prices on the site are listed on the products and are quoted in New Israeli Shekels. Prices include VAT, if applicable by law, and do not include shipping fees. The site management is entitled to update the product prices on the site and the shipping rates from time to time without the need for prior notice. The valid price regarding an order that has been made is the price that was published at the time of completing the ordering process (which includes submitting credit card details). If prices were updated before completing the ordering process, the customer will be charged according to the updated prices. The site management is entitled to offer promotions, benefits, and discounts on the site. The site management has the right at any time to stop these promotions, benefits, and discounts, to replace them or change them, without the need to give any prior notice about it. The terms of use of the site apply to the use of the site and the services included in it through any computer or other communication device (such as a cell phone, handheld computers, and any other digital device). They also apply to the use of the site whether through the Internet network or through any other network or communication means. When updating the shopping cart, the company reserves the right to send a reminder to the customer about the abandoned cart, by sending an email to the address entered. Registration to the site is limited to creating a single account per customer. The company reserves the right to remove duplicate accounts. Promotions and discount coupons (if there are such) apply to all products on the site except for sale items unless otherwise stated in the promotion instructions. The coupon can be redeemed for purchases on the site only. In case of returning an item that was purchased at a discount with the use of a coupon, the refund amount will be the amount paid after the discount.
Registration to the Site and Ordering Products:
Purchasing products will be made by a registered customer or one who chooses to connect as a guest by filling out the order form appearing on the site. It is clarified that filling in all the details is a condition for making the order. The site management will not use the customer’s details, except in accordance with the site’s privacy policy, which constitutes an integral part of these terms of use and purchase. To ensure the efficient and trouble-free execution of the order, it is important to provide all the required details on the site accurately. If incorrect details are provided at the time of placing the order, the company cannot guarantee that the products will reach their destination. If the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees. It is important to provide accurate and up-to-date details. Upon placing the order by the customer, the company will check the credit card details, and upon approval of the order by the credit card companies, a notification will be sent to the customer informing him that the transaction was indeed approved. The order details as entered by the customer in the order form and the transaction record in the company’s computers will constitute absolute and final evidence of the correctness of the operation. In case the transaction was not approved by the credit card company, the person performing the operation will receive an appropriate message about this and will be asked to provide another payment method. Approval of the purchase transaction is conditioned on the product being indeed in stock in the company’s warehouses at the requested delivery date and/or at the time of the order. However, if it was not stated that the product is out of stock and the product was not removed from the site until the time of placing the order, the company will not be obligated to sell the product, and the customer will not have any claim and/or lawsuit in this regard for any type of damage, whether direct or indirect damage caused to the customer and/or to a third party. This is subject to the site management refunding the customer any amount paid if indeed paid to the company, and/or the company canceling the charge if made. It should be clarified that there may be situations where despite a product being displayed on the site as in stock, in reality, it is out of stock and cannot be supplied – in these cases, the transaction will be canceled and the customer will not have a claim in this regard subject to the refund of the amount paid to the company by the customer. Every customer will be entitled to order a product and choose a desired destination for the shipment by updating the desired destination in the order form – the last destination for shipment updated by the customer will be stored in the company’s database as the customer’s desired destination. It is emphasized that the company is entitled not to approve an order made by a customer for any reason and at its sole discretion.
Among other things, due to the following reasons (but not only):
- If intentionally incorrect details were provided at the time of registration on the site.
- If an act or omission was committed, damaging or potentially damaging to the site or the site management, or any third parties, including its customers, employees, and suppliers of the site management.
- If the site’s services were used to perform an illegal act according to the laws of the State of Israel or to enable, facilitate, assist, or encourage the commission of such an act.
- If the terms of this agreement, the terms of one of the binding documents, or the terms of any other online service offered by the site were breached.
- If there is a financial debt to the company or to companies associated with us and the debt was not paid, although the payment deadline has passed.
- If the credit card in the possession of the customer was blocked or restricted in any way.
- Canceling the order before sending the package to the customer will not incur an additional charge, and the customer will be refunded the money paid for the transaction including shipping fees. A monetary refund will be given as stated in the Law.
- In case of a transaction cancellation after the product was sent to the orderer and after the return of the goods to the company’s warehouses, a full monetary refund will be given. The payment for the shipment will be deducted from the total refund. The refund will be given provided that the product is returned unused and/or without damage and/or defect – and with the label on it as it was received. If the product is returned not as stated in this section, the orderer will not be credited (neither a monetary refund nor a credit voucher).
- The company has the exclusive discretion regarding the condition of the returned goods.
- It is possible to return the product – if it was not used, in its original packaging, with the labels attached to the product/s – within 14 days of receiving it.
- The right to a monetary refund is conditioned on a period of up to a month (at the latest) from the day the transaction was made by credit.